There are more than a million restaurants in the USA. The cumulative sales from all these restaurants are expected to have clocked nearly $800 billion last year. The sheer size of the industry has given rise to a ton of POS apps which are specifically targeted at this business.
Selecting a restaurant POS application isn’t only an exercise in determining the least expensive product on offer. When starting a restaurant business, there are often several moving parts in the restaurant business and a POS not only assists you with completing a transaction, but also goes a step forward and assists you in different tasks like managing inventory, managing providers, integrating with your advertising and marketing campaigns, and assisting you to scale up to multiple places.
Listed below are seven (7) must-have characteristics you should look for while picking a POS app for your own restaurant .
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1. Offline Management
Clients expect restaurants to process their orders quickly. Given that many modern day POS systems are cloud-based, even minor disruptions to your internet connection could potentially throw your procedures haywire. A POS that can’t work offline might stop you from placing orders, managing payments, etc. Besides destroying customer experience, this can also potentially bring your earnings down. It is thus critical to invest in a POS app that will continue to process orders when the world wide web is down.
2. Coupon System Integration
Restaurants run a good deal of marketing campaigns over social networks and in the print media. Along with these, there are also third-party websites like Groupon and LivingSocial where customers receive a great deal of coupons. It’s not unusual for a server or others from the service line to be unaware of a particular promotion campaign. A POS ought to be capable of being integrated with the various advertising channels so that vouchers from these various sources could be processed without needing individual tools.
3. Payment Splitting/Tipping
Tipping is a huge part of the food company in america. Also, customers frequently ask for the payment to be split among multiple cards or modes of payment. These are really popular requests a POS you select should be totally capable of processing such payment asks straight from the box.
4. Online Orders
The last few years have seen an exponential growth in the amount of customers ordering food online through services such as DoorDash and GrubHub. Mobile online ordering is a considerable revenue chain for most restaurants in large cities like NYC and Chicago. The point of sale ought to be capable of integrating with these kinds of solutions to make it possible for the kitchen to process these orders seamlessly alongside routine dine-in orders.
What is the average purchase value of a client? What is the average group size? How often do customers return to your restaurant? What is the most popular thing on your menu? Does increasing price of food items by a dollar increase order worth without bringing down volumes? These are extremely pertinent questions which drive a restaurant’s marketing plan. Your restaurant’s POS holds data that may help you examine and interpret the answers to these questions. It’s a must for a fantastic system to come integrated with sophisticated analytics systems or at least be capable of integrating with a third party software that may do the job for you.
6. Employee Management
The restaurant industry is notorious for high turnover among the waiters in addition to the cooking staff. It is thus vital for a restaurant owner to examine the operation of all your employees and reward them handsomely for a job well done — this helps to keep turnover down and productivity up. When comparing point of sale systems, your POS should incorporate the capability to tie every order to the staff managing them so that overall performance on a monthly or bi-monthly interval can be examined for employee performance evaluation.
7. Supply Chain Management
Inventory management is very critical in restaurants. The absence of even 1 ingredient can make it impossible for the restaurant to process dozens of different orders. A POS needs to have a sophisticated back-end integration system with your stock systems so that a restaurant manager has a real-time perspective of this stock stock — this helps handle orders in addition to plan future procurement to your place.
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