It is well known that the restaurant sector has been slow–and sometimes resistant–into the adoption of new technology. However, a worldwide pandemic did finally accelerate that adoption rate, specifically for contactless technology. Having a COVID-inspired magnifying glass on cleanliness and cleanliness, touchless, electronic solutions are more popular than ever. However, this focus on low-touch interactions will probably outlast the pandemic reaction. Whether you are looking to expand your electronic customer solutions or are only getting started, this site post explores the Revel contactless characteristics in detail. Here’s a closer look at how our platform supports touchless customer transactions:
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Curbside (or “Pickup”) Orders
With many dining rooms closed for business, customers have sought off-premise solutions for their favourite restaurants. Delivery is an option which has reigned supreme for pizzerias particularly, but delivery management is no small addition–or cost–for operators only starting to explore the solution.
Fortunately, pickup orders are a great off-premise dining alternative that align with fresh and hot food, speedy service rate, and relatively low cost or operational change for restaurateurs.
Whether clients place orders online or over the telephone, pickup ordering is an order type Revel now offers with increased communication options between an establishment and the diner. Enhancements include estimated food prepared occasions, order status updates, and pickup directions. With Revel’s pickup ordering operators may also request pickup data, such as vehicle type and birth confirmation from clients.
A new contactless pickup feature Revel additional in 2020 was an arrangement prepared board, an electronic display showing orders queued, in advance, ready for pickup, and classified for drive-thru, takeaway, or delivery.
For an comprehensive look in Revel’s pickup solution, take a look at the Pickup Ordering post on the help website.
While online ordering was on Revel’s product roadmap long before the pandemic spread globally, our staff accelerated development on the most recent product offerings and enhancements to meet a surge in demand for the product in the spring of 2020.
“For many years, merchants have been working to expand their new experience off-premise,” explains Chris Lybeer, chief strategy officer at Revel. “The effects of the virus are fast-tracking that goal, and lots of our customers have expressed they’re devoting resources to compete digitally”
Indeed, spending on meal delivery services was up 70% year-over-year at the last week of March, 2020. Retailers have seen a spike in eCommerce demand, also. Nearly 95 percent of the U.S. population was affected by stay-at-home orders in 2020, causing a gigantic shift towards an increasingly growing mechanism for buying and selling products.
Whether for food or for goods, online channels were crucial for linking consumers and companies in 2020. With technology’s pervasiveness and an unyielding anticipation of advantage, online ordering is here to remain.
Revel reacts with Online Ordering XT
In alignment with this lasting trend, Revel launched Online Ordering XT, a fully brandable solution with a mobile-friendly user interface which enables complete merchant control of the online consumer experience. The product is an entirely re-envisioned eCommerce solution. It gives merchants with aggressive, customizable order choices, all fully integrated with the Revel platform.
Here are some of the ways Online Ordering XT elevates off-premise transactions for customers and merchants alike:
- Own the customer experience
- Maintain your client data
- Provide a branded off-premise order expertise
- Provide real-time status updates for client reassurance
As referenced earlier in this post, delivery has long been an off-premise solution for restaurants. Complete shipping direction requires some investment, however. Including a fleet of drivers (whether outsourced or in-house), order tracking and management via your kitchen, payment solutions for off-premise orders, and in the current market, on-going updates during the purchase process to keep your clients informed.
Third-party providers surely help offload and streamline the growth of delivery management for operators, but at a literal cost. Firms can forfeit up to 40 percent of their ordinary order to third party providers.
In case you’ve got the operational bandwidth for in-house shipping management, it can work wonders for your earnings. Revel has offered native shipping management to its customers for ages. Furthermore, our staff adjusted the 2020 Revel product roadmap to fast-track an improved delivery management solution in the wake of the pandemic stronghold. The new solution–Delivery XT–is a pioneer in the native shipping management space.
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Revel Introduces Delivery XT
Delivery XT is Revel’s end-to-end, brandable delivery solution designed to increase order accuracy, speed of service, client communication, and general transaction satisfaction on every purchase. With dedicated apps for driver assignment and tracking, driver route directions, and delivery management with best-in-class reporting capabilities, Delivery XT is a complete suite of apps integrated right into the Revel point of sale.
Here are some of the ways Delivery XT propels off-premise service to another level:
- Tightly integrate delivery direction with your POS
- Supply frictionless transactions for your clients
- Keep control over every aspect of the customer delivery expertise
- Maintain valuable client and route data for operational improvements
Reduce on-premise exposure and contact with contactless payments solutions. Available for mobile wallets and credit card processors alike, Revel’s platform offers you many different payment options, such as the most current in contactless transactions. As with all our payment integrations, contactless choices are EMV compliant and include point-to-point encryption (P2PE).