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Being a General Manager is challenging enough, you can amplify that chaos by handling a number of locations.
Attempting to divide your time between all your individual businesses can be exhausting. It is even worse if every venue uses a unique point-of-sale system, it is possible to spend a few hours trying to hunt through reports.
So how do you simplify tracking your restaurants and restaurants, while also keeping tabs on what is happening?
Other restaurants have overcome this challenge.
Biff’s Sports Bar and Grill, Heartbreakers, and Carbone’s Pizzeria are three Twin Cities restaurants and pubs owned by the same business. Biff’s, Heartbreakers, and Carbone’s are conducted by the same General Manager, Gary Gruber.
Before their current point-of-sale solution, the staff in all three places had issues of reconciling multiple point-of-sale systems. Gary spent countless hours attempting to handle the individual restaurant accounts, while always hopping back and forth between the places hoping to monitor voided items and workers timesheets.
The support from their previous POS supplier was also lacking, which was negatively impacting their business. Because of the hassle with their point-of-sale provider, Gary, and his staff started considering moving into a Restaurant Manager solution to support their restaurants and bars.
The automated software upgrades from BNG Point-of-Sale and Restaurant Manager are included in their service package.
Gary also uses a good deal of features to track each the following through their point-of-sale system. Those features include:
- Employees nearing overtime for the day or the week
- Large deletions or voids
- High spending tables
- Deletions or voids recorded by worker
Gary and his team hate speaking to techy-types that speak over their heads, from BNG they receive individual customer support in a user-friendly manner.
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